FAQ

We offer a wide range of products including abrasives, adhesives, glue, bench and accessories, Bergeon watch tools, books, publications, brushes, fiberglass, blowers, cleaning supplies, demagnetizers, envelopes, bags, tags, boxes, flex shafts, drills, gauges, hammers, mallets, Horotec watch tools, lights, lamps, magnifiers, loupes, oils, lubricants, tap and die, watch back openers and closers, watch band tools, and watch battery tools.

Yes, our products are designed to meet the needs of both professional watchmakers and passionate hobbyists. We offer high-quality tools and accessories to support your craft.

We offer two main shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which typically takes 15-25 business days.

Orders are processed within 1-2 business days. Once dispatched, you will receive a tracking number to monitor your shipment.

Yes, we ship worldwide except for certain remote areas and parts of Asia due to logistical constraints.

If you are not satisfied with your purchase, you can return it within 15 days of receiving your order. Items must be in their original condition and packaging. For more details, please visit our Returns & Refunds page.

To initiate a return, please contact our customer support team at [email protected] with your order details and reason for return. We will guide you through the process.

We accept Visa, MasterCard, JCB, and PayPal.

You can update your account information by logging into your account on our website and navigating to the account settings section.

You can reach our customer support team at [email protected] for any questions or concerns regarding your order, delivery, or any other issues.

Our customer support team is available Monday through Friday, 9 AM to 5 PM EST.