At Watch Screwdrivers Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also have the original receipt or proof of purchase.
Please note that certain items are non-returnable and non-exchangeable:
- Books and Publications
- Oils and Lubricants
- Cleaning Supplies
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and the reason for the return or exchange.
- Receive Instructions: We will provide you with detailed instructions on how to return the item, including the return address.
- Package the Item: Securely package the item in its original packaging, including all accessories and documentation.
- Ship the Item: Send the package to the provided address using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to an error on our part.
- Receive Refund or Exchange: Once we receive and inspect the item, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.
Refund Timeline
Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company.
Exchange Timeline
Exchanges are processed as soon as we receive the returned item. We will ship the replacement item using the same shipping method as the original order. You will receive a confirmation email with the tracking information once the exchange is shipped.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Watch Screwdrivers Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please feel free to contact us at [email protected] or call us at [Your Phone Number]. We are here to help!
Thank you for choosing Watch Screwdrivers Store. We appreciate your business and look forward to serving you again.