Shipping Information
At Watch Screwdrivers Store, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options and timelines:
- Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and delivery typically takes 10-15 business days after dispatch.
- Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery usually takes 15-25 business days after dispatch.
Please note that order processing takes 1-2 business days before your item is shipped. We ship globally, excluding certain remote areas in Asia.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and exchanges process. Please review our policies below:
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be:
- Unused and in its original condition.
- In its original packaging, including all accessories and documentation.
- Accompanied by the original receipt or proof of purchase.
Non-Returnable Items: Due to the nature of certain products, the following items cannot be returned or exchanged:
- Books and Publications
- Oils and Lubricants
- Cleaning Supplies
Return & Exchange Process
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and the reason for the return or exchange.
- Receive Instructions: We will provide you with detailed instructions on how to return the item, including the return address.
- Package the Item: Securely package the item in its original packaging, including all accessories and documentation.
- Ship the Item: Send the package to the provided address using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to an error on our part.
- Receive Refund or Exchange: Once we receive and inspect the item, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.
Refund Timeline
Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company.
Exchange Timeline
Exchanges are processed as soon as we receive the returned item. We will ship the replacement item using the same shipping method as the original order. You will receive a confirmation email with the tracking information once the exchange is shipped.
Return & Exchange Request Template
To streamline the process, you can use the following email template to request a return or exchange:
Subject: Return/Exchange Request - Order #[Your Order Number]
Email Body:
Dear Watch Screwdrivers Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions or need further assistance, please feel free to contact us at [email protected] or call us at [Your Phone Number]. We are here to help!
Thank you for choosing Watch Screwdrivers Store. We appreciate your business and look forward to serving you again.